UPDATES

Announcements

We Want To Get to Know You Better

Please complete and return the attached questionnaire to help us understand your populations served, hours of operation, accessibility, and treatment options.

Dear Alaska Medicaid Provider,

Optum, a Division of UnitedHealth Group®, is pleased to inform you we have been awarded the State of Alaska’s Department of Health (DOH), Division of Behavioral Health (DBH) behavioral health administrative services organization (ASO) contract.

We welcome the opportunity to collaborate with you in service delivery.

What You Need to Know

We know that new systems of doing business can be confusing.  As the ASO, Optum will eventually assume many of the responsibilities that you currently conduct with Conduent and Comagine Health. We, along with DBH, will provide you with all the necessary information as you transition to our services.   We have developed a dedicated Optum Alaska webpage https://alaska.optum.com to assist you and your beneficiaries.

To get started on participating with Optum as a provider the very first step is to obtain an Optum ID.  Go to our provider portal at providerexpress.com. Register for Access:  Select the “First-time User” link in the upper right hand corner of the home page and follow the prompts.

Get Paid Faster with Electronic Payments & Statements (EPS)

Today's health care environment doesn't afford the luxury of wasted time or waiting longer than necessary to be paid, which is why you need to enroll in Optum Financial Services Electronic Payments & Statements (EPS). This will allow you to receive direct deposit of claim payments into your designated bank account(s) and access explanation of benefits (EOBs) online or via 835 ERA files, please sign up for EPS.

Provider Meetings and Trainings

Trainings are posted at the Optum Alaska website on the Provider Meetings & Trainings page.

Technical Assistance Teleconferences are held on the 2^nd and 4^th Wednesday of every month.  You may register by visiting the Provider Meetings & Trainings page.

Please go to this site to register for Technical Assistance Teleconferences and other training sessions.

We Are Here to Help

We look forward to building our relationship. If you have questions about how Optum will serve you as a provider, please email Optum Provider Relations at akmedicaid@optum.com

We believe a strong provider system is the key to providing the highest quality of care to our customers and their members. We have enclosed some materials to get you started.

• Additional Information Survey (pdf)
  
• Optum Alaska Behavioral Health Quick Reference Guide (pdf)