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When we have important information or updates to share, we may post Provider Alert notices to this section of the website. 


Transitioning Services

The Division of Behavioral Health urges providers to prepare to transition out of sunsetting State Plan services to 1115 waiver services no later than 31 March 2021, to ensure that you can continue to claim for services for our vulnerable citizens.

Please note this list had been amended.

Six procedure codes will no longer be state plan covered codes for dates of service on or after April 1, 2021.

One procedure code you may continue to bill for services but must make sure your records depict an evidence-based screening tool was used. Five procedure codes have been extended until June 30, 2021

Appendix B: AMENDED Transition Date Timeline

Behavioral Rehab Services H0018, H0019, and H0019 HK-March 31, 2021

Recipient Support Services H2017 -March 31, 2021

Comprehensive Community Support Services H2015 and H2015 HQ-March 31, 2021

Case Management Services T1016-June 30, 2021

Therapeutic Behavioral Health Services H2019, H2019 HR, H2019 HQ, H2019 HS-June 30, 2021

Alaska Screening Tool T1023-March 31, 2021 (Repealed 7 AAC 135.100)

• Removed the limitation to singular screening tool. Service procedure code T1023 remains available for billing with the use of an evidence-based screening tool.

We Want To Get to Know You Better

Please complete and return the attached questionnaire to help us understand your populations served, hours of operation, accessibility, and treatment options.

Dear Alaska Medicaid Provider,

Optum, a Division of UnitedHealth Group®, is pleased to inform you we have been awarded the State of Alaska’s Department of Health and Social Services (DHSS), Division of Behavioral Health (DBH) behavioral health administrative services organization (ASO) contract.

We welcome the opportunity to collaborate with you in service delivery.

What You Need to Know

We know that new systems of doing business can be confusing.  As the ASO, Optum will eventually assume many of the responsibilities that you currently conduct with Conduent and Comagine Health.   We, along with DBH, will provide you with all the necessary information as you transition to our services.   We have developed a dedicated Optum Alaska webpage to assist you and your beneficiaries.

To get started on participating with Optum as a provider the very first step is to obtain an Optum ID.   Go to our provider portal at Register for Access:  Select the “First-time User” link in the upper right hand corner of the home page and follow the prompts.

Get Paid Faster with Electronic Payments & Statements (EPS)

Today's health care environment doesn't afford the luxury of wasted time or waiting longer than necessary to be paid, which is why you need to enroll in Optum Financial Services Electronic Payments & Statements (EPS). This will allow you to receive direct deposit of claim payments into your designated bank account(s) and access explanation of benefits (EOBs) online or via 835 ERA files, please sign up for EPS.

Provider Meetings and Trainings

Trainings are posted at the Optum Alaska website on the Provider Meetings & Trainings page.

Technical Assistance Teleconferences are held on the 2nd and 4th Wednesday of every month.  You may register by visiting the Provider Meetings & Trainings page.

Please go to this site to register for Technical Assistance Teleconferences and other training sessions.

We Are Here to Help

We look forward to building our relationship. If you have questions about how Optum will serve you as a provider, please email Optum Provider Relations at

We believe a strong provider system is the key to providing the highest quality of care to our customers and their members. We have enclosed some materials to get you started.


Provider Alerts

Optum will email Provider Alerts to distribute important information, such as trainings for Optum Behavioral Health Alaska Medicaid, announcements and important updates.

Providers should register for Provider email Alerts by completing registration in this link.

You may also use this link to unsubscribe from email Alerts.