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Participant Questions:
PHONE: (800) 225-8764
8:00 am to 6:00 pm Alaska Time
Monday – Friday

Provider Questions:
PHONE: (800) 225-8764
FAX: (844) 881-0959

Optum Case Management/Peer Support Referral
(Do not include PHI)

Optum Free Emotional Support Line:
(866) 342-6892

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)

Participant and Provider Complaint Form


Optum Alaska - Image of glacier representing the great state of Alaska

Who is Optum Alaska

Optum Alaska is a health care company who manages the outpatient benefits for Alaska Medicaid participants and the Alaska Department of Health. In collaboration with the State of Alaska, it is Optum Alaska’s mission to transform the outpatient mental health and substance use system to help people reach recovery.  

Through Optum management of outpatient services for participants, individuals are now receiving recovery-based treatments and services based upon scientific research by well-respected organizations like the American Academy of Child and Adolescent Psychiatry, the Substance Abuse and Mental Health Services Administration (SAMHSA) and the American Psychiatric Association (APA).

Optum Alaska is NOT a mental health or substance use disorder provider. However, we can help you and your family identify a provider to help you with your individual health needs. 

If you have questions, please call us at (800) 225-8764, 8:00 am to 6:00 pm Alaska Time, Monday - Friday.

If you need assistance with inpatient behavioral health services, please refer to DBH.