Provider Trainings

Technical Assistance Teleconference

OptumHealth Education

Technical Assistance Teleconference

Date	Description	Presentation Name
09/28/2022	Online Service Authorization Form Submission Demonstration	Online Service Authorization Form Submission Demonstration Slides Recording
09/14/2022	Claims Updates – Top Claims Denials, Causes, and Resolutions	Claims Updates – Top Claims Denials, Causes, and Resolutions Slides Recording
08/24/2022	Service Authorizations 101 including Q&A follow up and What, Where, Why, When Guidance	Service Authorizations 101 Slides Recording (58 min)
07/27/2022	Claims Updates – Top Claims Denials, Causes, and Resolutions	Claims Updates – Top Claims Denials, Causes, and Resolutions Slides Recording (39 min)
06/22/2022	Service Authorization Submission 101	Service Authorization Submission 101 Slides Recording (58 min)
05/25/2022	Appeals and Complaints Training	Appeals and Complaint Slides Recording (23 min)
04/27/2022	Claims Updates	Claims Updates Slides Recording (46 min)
04/13/2022	Service Authorization Submission 101	Service Authorization Slides Recording (46 min)
03/23/2022	Telehealth – Trends 2 years Post Public Health Emergency	Telehealth Slides Recording (32 min)
03/09/2022	Claims Status Summary How to Adjust, Correct and Void Claims; Top 5 Trending Denials.	Reprocessed Claims Slides Recording (40 min)
02/23/2022	Clinical Criteria: A clinical approach to understanding medical necessity Dr. Vanessa Venezia, Optum Chief Medical Officer Heather Brady, Optum Director of Clinical Operations	Clinical Criteria Slides Recording (45 min)
02/09/2022	What’s New Alaska Online Provider Remittance Advice Alaska Optum Provider Portal Trending Top 5 Denials for Alaska	Claims Updates Slides Recording (42 min)
01/12/2022	Understanding Peer Support Rahne Smith Optum Peer Support Specialist	Understanding Peer Support Slides Recording (35 min)
2021
12/08/2021	Service Authorization Submission 101 – Repeat Session Vanessa Venezia Heuer, MD Optum Chief Medical Officer	Service Authorization Submission 101 - Repeat session Slides Recording (29 min)
11/24/2021	Service Authorization Submission 101 Vanessa Venezia Heuer, MD Optum Chief Medical Officer	Service Authorization Submission 101 Slides Recording (37 min)
11/10/2021	Cultural Competence: from awareness to empowerment Teisha Simmons Optum Tribal Liaison	Cultural Competence: from awareness to empowerment Slides Recording (47 min)
10/27/2021	Payment Cycles Alaska Optum Provider Portal Claim Status Summary How to adjust, correct, and void claims Reading a Provider Remittance Advice	Reprocessed Claims and Submitting Corrected Claims Slides Recording (20 min)
10/13/2021	Purpose of Optum Case Management Why Care Coordination Matters The Optum Team and Roles Community and Provider Engagement Continuum of Care Coordination Resources	Optum Case Management Services Overview Slides Recording (41 min)
9/16/2021	Billing with other insurance information Billing Medicare non covered services Third Party Liability Avoidance	Billing Claims with Third Party Liability and TPL Avoidance for Claims Slides Recording (18 min)
8/31/2021	Provider Portal: First Time Registration for One Healthcare ID Provider Express Electronic Payment and Statements with Optum Pay Claims Submission and Claims Problem Resolution Provider Training and Service Authorization Support Provider Relations Staff and Pathways for Support	Onboarding Alaska Independent Providers Slides Recording (50 min)
8/25/2021	Top Claim Denials Claims Updates Billing Procedures – Services Covered under 7 AAC 135: Where to Send the Claims Optum Pay Updates and Provider Express Services Reminders	Claims and Optum Pay Updates Slides Recording (19 min)
8/5/2021	Historical trauma impacts and healing	Multigenerational Trauma: insights from a personal story of healing Slides Recording (1 hour, 8 min)
7/14/2021	Claim Updates	NCCI Edits – Modifier Guidance Slides Recording (19 min)
6/23/2021	Onboarding for Mental Health Physician Clinics – Repeat Session	Introduction to Optum: Onboarding Alaska Medicaid Behavioral Health Providers Slides Recording (49 min)
6/9/2021	Claims Updates	Claims Updates Slides Recording (21 min)
5/26/2021	Onboarding for Mental Health Physician Clinics	Introduction to Optum: How to Register with Optum and Onboarding for Mental Health Physician Clinics Slides Recording (59 min)
4/28/2021	Communication Plan to Providers about Optum Services and Outreach	Optum Alaska Communication and Outreach Slides Recording (18 min)
4/14/2021	Claims Updates	Claims Updates Slides Recording (32 min)
3/24/2021	Training for providers who submit claims through AKAIMS	Alaska Training/check list for AKAIMS/iEDI Billers Recording (38 min)
3/10/2021	Claims Updates	Claims Updates Slides Recording (15 min)
3/5/2021	Training for providers who submit claims through AKAIMS This training include four separately recorded sessions (links below), plus this AKAIMS Provider Set Up Check List.	Alaska Training/check list for AKAIMS/iEDI Billers Getting started – Setting up Optum Id, Registering for account, & enrolling for ERA Play recording (9 min) Claims upload process Play recording (2 min) ERA Downloads Play recording (6 min) Reviewing Claim Rejections Play recording (5 min)
2/24/2021	Third Party Liability Avoidance for Claims	Third Party Liability for Claims Slides Recording (7 min)
2/10/2021	Concurrent and Contraindicated Services – Repeat Session	Concurrent and Contraindicated Services Slides Recording (19 min)
1/13/2021	Optum Pay Upgrades	Optum Pay Upgrades Slides Recording (8 min)
12/16/2020	Claims Updates	Claims Processing: Billing with Service Authorizations and Autism Services Authorization Process Slides Recording (9 min.)
12/9/2020	Division of Behavioral Health presentation on Peer Support Professional Certification	Peer Support Professional Certification Slides Recording (36 min)
11/25/2020	Claims Updates	Claims Payment Training Slides Recording - (26 min)
11/4/2020	Service Authorization Training Series	Service Authorization Requests for 1115 Substance Use Disorders Slides Recording (59 min)
10/28/2020	Service Authorization Training Series Introduction to Online Submission of Service Authorization Request – Repeat Session	Introduction to Online Submission of Service Authorization Request Slides Recording (58 min)
10/14/2020	Tobacco Cessation Provider Education	Tobacco Cessation Provider Education Slides Recording
10/14/2020	Reading a Remittance Advice	Reading a Remittance Advice Slides Recording
9/23/2020	Service Authorization Training Series	Introduction to Online Submission of Service Authorization Requests Recording
9/9/2020	Optum Case Management Services	Case Management Services Slides Recording
8/26/2020	Service Authorization Training Series	The Right Service to the Right Person at the Right Time: Introduction to Levels of Care Slides Recording
8/12/2020	Claims Updates	Claims Problem Resolution Slides Recording
7/22/2020	Cultural Competency	Cultural Competency Slides Recording
6/24/2020	Onboarding for Community Behavioral Health Services Providers	Introduction to Optum – Onboarding Alaska Medicaid Behavioral Health Providers Slides Recording
6/10/2020	Stress Management Strategies	Stress Management Strategies Slides Recording
5/27/2020	Managing in a Work at Home Environment	Managing in a Work at Home Environment Slides Recording
5/13/2020	Navigating through Change	Navigating through Change Recording
4/22/2020	Claims Updates	Procedural Updates Slides: Procedural Updates Recording: Procedural Updates and Practical Telehealth Strategies for Behavioral Health Providers
4/22/2020	Practical Telehealth Strategies for Behavioral Health Providers	Practical Telehealth Strategies Slides: Practical Telehealth Strategies Recording: Procedural Updates and Practical Telehealth Strategies for Behavioral Health Providers
2/28/2020	Service Authorization Training Series	Service Authorization Training for 1115 Waiver SUD Services Service Authorization Training for 1115 Waiver SUD Services (pdf)
2/12/2020	Claims Updates	Claims Problem Resolution Claims Problem Resolution (pdf)
1/30/2020	Claims Updates	Claim Modifiers for 1115 Waiver SUD Services Claim Modifiers for 1115 Waiver SUD Services (pdf)
12/20/2019	Onboarding for 1115 Waiver Substance Use Disorder Services Providers	Introduction to Optum Alaska Behavioral Health Administrative Services Organization Introduction to Optum Alaska Behavioral Health Administrative Services Organization (pdf)