Skip To Content

PROVIDER MEETINGS & TRAININGS


Optum is pleased to work with our Alaska Medicaid providers to provide training opportunities throughout the year.  Please be sure to take note of registration requirements and details.

Upcoming Trainings

Technical Assistance Teleconference: Therapeutic Treatment Homes\Home Base Family Treatment Overview
Wednesday, February 28, 2024
9:00 a.m. AK
Click Here to register

Technical Assistance Teleconference: Crisis Residential and Support Services Overview
Wednesday, March 27, 2024
9:00 a.m. AK
Click Here to register

Technical Assistance Teleconference: SUD’s Level of Care Guidance Overview
Wednesday, April 10, 2024
9:00 a.m. AK
Click Here to register

Technical Assistance Teleconference: Service Authorization – Preparation for May 12th.
Wednesday, May 1, 2024
9:00 a.m. AK
Click Here to register

Technical Assistance Teleconference: Retro-review\Appeals\Peer Review Overview
Wednesday, May 8, 2024
9:00 a.m. AK
Click Here to register

Previous Trainings

Please be advised that Technical Assistance Teleconferences posted to the Optum Alaska website prior to 02/01/2024, with reference to 1115 SUD or 1115 BH regulation information are only valid through 02/01/2024.

Technical Assistance Teleconference
2023
DateDescriptionPresentation Name
10/11/2023Technical Assistance Teleconference

Updates: Claims

09/13/2023Technical Assistance Teleconference

Updates: Claims and Service Authorization

08/09/2023Technical Assistance Teleconference

Claims Update: Life Cycle of a Claim, Remittance Advice and Recoupments

07/26/2023Utilization Management Training: Clinical Criteria and Level of Care Guidelines – Youth Providers

Utilization Management Training: Clinical Criteria and Level of Care Guidelines – Youth Providers

07/19/2023

Utilization Management Training: Clinical Criteria and Level of Care Guidelines – BH Providers

Utilization Management Training: Clinical Criteria and Level of Care Guidelines – BH Providers
07/12/2023Utilization Management Training: Clinical Criteria and Level of Care Guidelines – 1115 SUD Providers

Utilization Management Training: Clinical Criteria and Level of Care Guidelines – 1115 SUD Providers

06/28/2023

New Service Authorization Platform Demo

New Service Authorization Platform Demo

06/14/2023Technical Assistance Teleconference

Claims Updates - 06.14.2023

 

05/10/2023

Technical Assistance Teleconference

Service Authorization Townhall – 05.10.2023

04/26/2023Technical Assistance Teleconference

Service Authorization Tidbits and Townhall Takeaways

04/25/2023Technical Assistance Teleconference

Service Authorization Townhall – 04.25.2023

04/12/2023Technical Assistance Teleconference

Service Authorization Townhall – 04.12.2023

03/31/2023Technical Assistance Teleconference

Service Authorization Townhall

03/08/2023Technical Assistance Teleconference

Service Authorization Review

02/08/2023Technical Assistance Teleconference

Claims: Updates, Projects, and Submitting Corrected or Voided Claims

01/11/2023Technical Assistance Teleconference

Case Management Services

2022
12/14/2022Service Authorization Review: Technical Assistance Teleconference

Service Authorization Review: Technical Assistance Teleconference

11/09/2022ASAM Level 2.5 Substance Use Disorder Partial Hospitalization Program

ASAM Level 2.5 Substance Use Disorder Partial Hospitalization Program

10/12/20221115 Waiver Services Intensive Outpatient SUD and BH IOP1115 Waiver Services Intensive Outpatient SUD and BH IOP
09/28/2022Online Service Authorization Form Submission DemonstrationOnline Service Authorization Form Submission Demonstration
09/14/2022Claims Updates – Top Claims Denials, Causes, and Resolutions Claims Updates – Top Claims Denials, Causes, and Resolutions 
08/24/2022Service Authorizations 101 including Q&A follow up and What, Where, Why, When GuidanceService Authorizations 101
07/27/2022Claims Updates – Top Claims Denials, Causes, and ResolutionsClaims Updates – Top Claims Denials, Causes, and Resolutions
06/22/2022Service Authorization Submission 101Service Authorization Submission 101
05/25/2022Appeals and Complaints TrainingAppeals and Complaint
04/27/2022Claims Updates Claims Updates 
04/13/2022Service Authorization Submission 101Service Authorization
03/23/2022Telehealth – Trends 2 years Post Public Health EmergencyTelehealth
03/09/2022Claims Status Summary
How to Adjust, Correct and Void Claims; Top 5 Trending Denials.
Reprocessed Claims
02/23/2022Clinical Criteria: A clinical approach to understanding medical necessity

 

Dr. Vanessa Venezia, Optum Chief Medical Officer Heather Brady, Optum Director of Clinical Operations
Clinical Criteria
02/09/2022

What’s New

Alaska Online Provider Remittance Advice

Alaska Optum Provider Portal

Trending Top 5 Denials for Alaska

Claims Updates

01/12/2022

Understanding Peer Support

Rahne Smith

Optum Peer Support Specialist

Understanding Peer Support

2021
12/08/2021

Service Authorization Submission 101 – Repeat Session

Vanessa Venezia Heuer, MD

Optum Chief Medical Officer

Service Authorization Submission 101 - Repeat session

11/24/2021

Service Authorization Submission 101

Vanessa Venezia Heuer, MD

Optum Chief Medical Officer

Service Authorization Submission 101

11/10/2021

Cultural Competence:  from awareness to empowerment

Teisha Simmons

Optum Tribal Liaison

Cultural Competence:  from awareness to empowerment

10/27/2021

Payment Cycles

Alaska Optum Provider Portal

Claim Status Summary

How to adjust, correct, and void claims

Reading a Provider Remittance Advice

Reprocessed Claims and Submitting Corrected Claims

10/13/2021

Purpose of Optum Case Management

Why Care Coordination Matters

The Optum Team and Roles

Community and Provider Engagement

Continuum of Care Coordination

Resources

Optum Case Management Services Overview

9/16/2021

Billing with other insurance information

Billing Medicare non covered services

Third Party Liability Avoidance

Billing Claims with Third Party Liability and TPL Avoidance for Claims

8/31/2021

Provider Portal: First Time Registration for One Healthcare ID

Provider Express

Electronic Payment and Statements with Optum Pay

Claims Submission and Claims Problem Resolution

Provider Training and Service Authorization Support

Provider Relations Staff and Pathways for Support

Onboarding Alaska Independent Providers

8/25/2021

Top Claim Denials

Claims Updates

Billing Procedures – Services Covered under 7 AAC 135: 
Where to Send the Claims

Optum Pay Updates and Provider Express Services

Reminders

Claims and Optum Pay Updates

8/5/2021

Historical trauma impacts and healing

Multigenerational Trauma: insights from a personal story of healing 

7/14/2021

Claim Updates

NCCI Edits – Modifier Guidance 

6/23/2021

Onboarding for Mental Health Physician Clinics – Repeat Session

Introduction to Optum: Onboarding Alaska Medicaid Behavioral Health Providers   

6/9/2021

Claims Updates

Claims Updates

5/26/2021

Onboarding for Mental Health Physician Clinics

Introduction to Optum: How to Register with Optum and Onboarding for Mental Health Physician Clinics

4/28/2021

Communication Plan to Providers about Optum Services and Outreach

Optum Alaska Communication and Outreach

4/14/2021

Claims Updates

Claims Updates

3/10/2021

Claims Updates

Claims Updates

2/24/2021Third Party Liability Avoidance for ClaimsThird Party Liability for Claims
2/10/2021Concurrent and Contraindicated Services – Repeat SessionConcurrent and Contraindicated Services
1/13/2021Optum Pay UpgradesOptum Pay Upgrades
12/16/2020Claims UpdatesClaims Processing: Billing with Service Authorizations and Autism Services Authorization Process
12/9/2020Division of Behavioral Health presentation on Peer Support Professional CertificationPeer Support Professional Certification 
11/25/2020Claims UpdatesClaims Payment Training
11/4/2020Service Authorization Training SeriesService Authorization Requests for 1115 Substance Use Disorders
10/28/2020

Service Authorization Training Series Introduction to Online Submission of Service Authorization Request – Repeat Session

Introduction to Online Submission of Service Authorization Request

 

10/14/2020Tobacco Cessation Provider EducationTobacco Cessation Provider Education
10/14/2020Reading a Remittance AdviceReading a Remittance Advice
9/9/2020Optum Case Management ServicesCase Management Services
8/26/2020Service Authorization Training SeriesThe Right Service to the Right Person at the Right Time: Introduction to Levels of Care
8/12/2020Claims UpdatesClaims Problem Resolution
7/22/2020Cultural CompetencyCultural Competency
6/24/2020Onboarding for Community Behavioral Health Services ProvidersIntroduction to Optum – Onboarding Alaska Medicaid Behavioral Health Providers
6/10/2020Stress Management StrategiesStress Management Strategies
5/27/2020Managing in a Work at Home EnvironmentManaging in a Work at Home Environment
4/22/2020Claims UpdatesProcedural Updates

4/22/2020

Practical Telehealth Strategies for Behavioral Health Providers

Practical Telehealth Strategies

2/28/2020

Service Authorization Training Series

Service Authorization Training for 1115 Waiver SUD Services

2/12/2020

Claims UpdatesClaims Problem Resolution
1/30/2020Claims UpdatesClaim Modifiers for 1115 Waiver SUD Services
12/20/2019Onboarding for 1115 Waiver Substance Use Disorder Services ProvidersIntroduction to Optum Alaska Behavioral Health Administrative Services Organization
1115 Waiver Behavioral Health Services Regulation Changes

Intensive Case Management and Community Recovery Support Services

Assertive Community Treatment Services

Therapeutice Treatment Home Services

Home Based Family Treatment Level I-III - October 9, 2020

Assessment and Treatment Plan Review Development

Community Recovery Support Services

Adult Behavioral Health Residential Services

Behavioral Health Crisis Services

Childrens Residential Programs

OptumHealth Education


OptumHealth Education
is an Accredited Medical Education platform for the Interprofessional Health Care Team.

We offer Free CEU’s to those meeting the criteria of each activity.

There are over 10 overarching activity Categories with multiple subject topics, under each category. Most learning is on-demand, so you can gain knowledge at your leisure, get on a mailing notification for new or updated activities as they are added monthly. Click here for information on how to create an account to access OHE’s content. 


Care Philosophy Training Program

The Care Philosophy program offers a foundation for establishing a trauma-informed environment, rooted in evidence-based best practices and integrates the medical, behavioral, and social components of care for individuals with the most complex needs. Designed with the inter-professional healthcare team in mind, this series was developed to promote collaborative practice in health care delivery by providing a broad range of topics for a variety of learners.

This no-cost program is made available through a partnership with OptumHealth Education and provides for up to 6 CEUs/CMEs to those interested in earning credit.

Click here for registration instructions.

Previous Meetings

Optum Alaska Behavioral Health Collaborative 2021 (March 31 - April 1, 2021)

2021 Optum Collaborative Day One March 31, 2021

  • Opening Remarks
  • 2021 Collaborative Welcome
  • Social Determinants of Health (SDOH)
  • Keynote – Mental Health and Substance Use Disorders:  Impact of COVID-19
  • Qungasvik:  A Model for Promoting Reasons for Life and Well-Being in Yup'ik and Cup'ik Communities

2021 Optum Collaborative Day Two April 1, 2021

  • Cultural Competence: From Awareness to Empowerment
  • Assertive Community Treatment (ACT) Team Evidence-Based Practice Recovery in the Community
  • Turning a New Leaf: From Struggles to 1115 Waiver Success
  • Ethical Considerations in a Pandemic