Anyone may file a complaint. Examples of complaints include: concerns about quality of care, rudeness of a provider, a provider not respecting Participant rights, a concern about Optum or suspicious behavior. Complaints received are strictly confidential. If you have questions, please call the Optum Alaska Medicaid helpline for assistance.
How do I file a complaint?
Call the Optum Alaska Medicaid helpline at 800.225.8764,
Attn: Appeals & Complaints
310 K Street, Suite 200
Anchorage, AK 99501