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Anyone may file a complaint.  Examples of complaints include: concerns about quality of care, rudeness of a provider, a provider not respecting Participant rights, a concern about Optum or suspicious behavior.  Complaints received are strictly confidential.  If you have questions, please call the Optum Alaska Medicaid helpline for assistance.

How do I file a complaint?

Call the Optum Alaska Medicaid helpline at 800.225.8764,

Use the online complaint form by clicking here and submit your complaint by email to or print and fax to 855.508.9353, attention Complaints, or mail to:

Optum Alaska
Attn: Appeals & Complaints
911 W. 8th Avenue, STE 101
Anchorage, AK 99501