COMPLAINTS

Anyone may file a complaint.  Examples of complaints include: concerns about quality of care, rudeness of a provider, a provider not respecting Participant rights, a concern about Optum or suspicious behavior.  Complaints received are strictly confidential.  If you have questions, please call the Optum Alaska Medicaid helpline for assistance.

How do I file a complaint?

Call the Optum Alaska Medicaid helpline at 800.225.8764,

Use the online complaint form by clicking here and submit your complaint by email to ak_appeals_complaints@optum.com or print and fax to 855.508.9353, attention Complaints, or mail to:

Optum Alaska
Attn: Appeals & Complaints
911 W. 8th Avenue, STE 101
Anchorage, AK 99501