Participant Questions:
PHONE: (800) 225-8764
8:00 am to 6:00 pm Alaska Time
Monday – Friday
EMAIL:
MedicaidHelpOptumAK@Optum.com

Provider Questions:
PHONE: (800) 225-8764
FAX: (844) 881-0959
EMAIL: akmedicaid@optum.com

Optum Free Emotional Support Line:
(866) 342-6892

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)

FOR ALASKA MEDICAID PROVIDERS

Alaska Medicaid Providers, welcome to the Optum Alaska web site. The services we offer on this site will support providers in assisting consumers, their loved ones and their families to achieve and maintain recovery. We understand and applaud your commitment to the behavioral needs of Alaska residents and families. Optum will help you ensure positive outcomes and well-being in individuals.

Working together, we'll provide information and methodology to help our participants successfully navigate though the complex treatment process from the point of diagnosis. We will identify each participant's unique behavioral health needs. Connect them to the right services to address those needs. Deliver the right care, at the right pace, at the right time. This includes helping people manage their behavioral health and wellness challenges. We believe people with behavioral health challenges are able to live, work and participate productively in their communities. We believe they are able to do this despite the challenges. We also believe people are resilient and able to rebound from trauma, stigma and other stresses.

  • Provider Express

    Alaska Medicaid Enrolled Behavioral Health Providers: If you are unable to complete your registration, please call (800) 225-8764 for Customer Support.