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State of Alaska Department of Health and Social Services

Participant Questions:
PHONE: (800) 225-8764
8:00 am to 6:00 pm Alaska Time
Monday – Friday

Provider Questions:
PHONE: (800) 225-8764
FAX: (844) 881-0959

Optum Free Emotional Support Line:
(866) 342-6892

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)

Participant and Provider Complaint Form

Stay informed on COVID-19

Check the CDC website for COVID-19 updates at

Check the DHSS website for COVID-19 updates at

Check the current Telehealth guidance at

PsychHub link - An Online Mental Health Resource Hub

Check the COVID-19 Mental Health Resource Hub to help individuals and providers address their mental health needs at


One person, one family, one community at a time. Every individual and every family has a unique road to wellness, health, and hope. Every community has its own ways to support and assist the people who live there.

Optum manages outpatient behavioral health benefits for Alaska Medicaid participants. It is our commitment to help transform Alaska’s behavioral health outpatient system by focusing on helping people reach recovery in their own health journey.

By working collaboratively with the State of Alaska to implement the goals set forth by the State and to deliver quality, efficient and effective changes, we will achieve better outcomes for Alaskans and transform the behavioral health system.

Beautiful mountain and lake image representing the great state of Alaska