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Participant Questions:
PHONE: (800) 225-8764
8:00 am to 6:00 pm Alaska Time
Monday – Friday
EMAIL:
MedicaidHelpOptumAK@Optum.com

Provider Questions:
PHONE: (800) 225-8764
FAX: (844) 881-0959
EMAIL: akmedicaid@optum.com

Optum Free Emotional Support Line:
(866) 342-6892

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)

Participant and Provider Complaint Form

Case Management Services for Behavioral Health
Alaska Medicaid Behavioral Health Services

Behavioral Health Services covered by Alaska Medicaid are highlighted below. More information about these services can be found in the Participant Handbook and the Alaska Medicaid Participant Newsletter. Behavioral health care can improve the quality of life for people with behavioral health and addiction through a broad range of services. No one needs to suffer alone or go without help. While getting care for behavioral health needs, it is important to share this information with your doctor. This will help you get well rounded care.

Behavioral health services may include:

  • Counseling/Therapy (Individual, Family or Group)
  • Case Management
  • Residential Treatment (Psychiatric or Substance Use)
  • Outpatient Services

Who is Optum Alaska?

Optum Alaska provides Case Management services to help connect Alaska Medicaid Participants with behavioral health services. Behavioral health includes everything from depression to substance use disorders.  Our Case Management team includes licensed Care Navigators, a certified Peer Support Specialist, and a Senior Wellness Coordinator.

What Does This Mean for You?

Optum Case Management can connect you with enrolled Alaska Medicaid behavioral health providers so you can get the services you need. Our Case Management team can help even if you are already enrolled with a provider.

Start Talking About Mental Health

It’s okay to ask for help. You can use the contacts listed on this page to start the conversation with us. Your mental health is important and Optum Alaska is here to assist.

Other importation links for Alaska Department of Health and Social Services contacts:

  • Behavioral Health
  • Division of Public Assistance – Medicaid Eligibility 
  • Office of Substance Misuse and Addiction Prevention