Past trainings

2023
Date	Description	Presentation Name
10/11/2023	Technical Assistance Teleconference	Updates: Claims Slides
09/13/2023	Technical Assistance Teleconference	Updates: Claims and Service Authorization Slides Recording
08/09/2023	Technical Assistance Teleconference	Claims Update: Life Cycle of a Claim, Remittance Advice and Recoupments Slides Recording
07/26/2023	Utilization Management Training: Clinical Criteria and Level of Care Guidelines – Youth Providers	Utilization Management Training: Clinical Criteria and Level of Care Guidelines – Youth Providers Slides Case Scenario Recording
07/19/2023	Utilization Management Training: Clinical Criteria and Level of Care Guidelines – BH Providers	Utilization Management Training: Clinical Criteria and Level of Care Guidelines – BH Providers Slides Case Scenario Recording
07/12/2023	Utilization Management Training: Clinical Criteria and Level of Care Guidelines – 1115 SUD Providers	Utilization Management Training: Clinical Criteria and Level of Care Guidelines – 1115 SUD Providers Slides Case Scenario Recording
06/28/2023	New Service Authorization Platform Demo	New Service Authorization Platform Demo Recording
06/14/2023	Technical Assistance Teleconference	Claims Updates - 06.14.2023 Slides Recording
05/10/2023	Technical Assistance Teleconference	Service Authorization Townhall – 05.10.2023 Recording
04/26/2023	Technical Assistance Teleconference	Service Authorization Tidbits and Townhall Takeaways Slides Recording
04/25/2023	Technical Assistance Teleconference	Service Authorization Townhall – 04.25.2023 Recording
04/12/2023	Technical Assistance Teleconference	Service Authorization Townhall – 04.12.2023 Recording
03/31/2023	Technical Assistance Teleconference	Service Authorization Townhall Recording
03/08/2023	Technical Assistance Teleconference	Service Authorization Review Slides Recording
02/08/2023	Technical Assistance Teleconference	Claims: Updates, Projects, and Submitting Corrected or Voided Claims Slides Recording
01/11/2023	Technical Assistance Teleconference	Case Management Services Slides Recording
2022
12/14/2022	Service Authorization Review: Technical Assistance Teleconference	Service Authorization Review: Technical Assistance Teleconference Slides Recording
11/09/2022	ASAM Level 2.5 Substance Use Disorder Partial Hospitalization Program	ASAM Level 2.5 Substance Use Disorder Partial Hospitalization Program Slides Recording
10/12/2022	1115 Waiver Services Intensive Outpatient SUD and BH IOP	1115 Waiver Services Intensive Outpatient SUD and BH IOP Slides Recording
09/28/2022	Online Service Authorization Form Submission Demonstration	Online Service Authorization Form Submission Demonstration Slides Recording
09/14/2022	Claims Updates – Top Claims Denials, Causes, and Resolutions	Claims Updates – Top Claims Denials, Causes, and Resolutions Slides Recording
08/24/2022	Service Authorizations 101 including Q&A follow up and What, Where, Why, When Guidance	Service Authorizations 101 Slides Recording (58 min)
07/27/2022	Claims Updates – Top Claims Denials, Causes, and Resolutions	Claims Updates – Top Claims Denials, Causes, and Resolutions Slides Recording (39 min)
06/22/2022	Service Authorization Submission 101	Service Authorization Submission 101 Slides Recording (58 min)
05/25/2022	Appeals and Complaints Training	Appeals and Complaint Slides Recording (23 min)
04/27/2022	Claims Updates	Claims Updates Slides
04/13/2022	Service Authorization Submission 101	Service Authorization Slides
03/23/2022	Telehealth – Trends 2 years Post Public Health Emergency	Telehealth Slides
03/09/2022	Claims Status Summary How to Adjust, Correct and Void Claims; Top 5 Trending Denials.	Reprocessed Claims Slides
02/23/2022	Clinical Criteria: A clinical approach to understanding medical necessity Dr. Vanessa Venezia, Optum Chief Medical Officer Heather Brady, Optum Director of Clinical Operations	Clinical Criteria Slides
02/09/2022	What’s New Alaska Online Provider Remittance Advice Alaska Optum Provider Portal Trending Top 5 Denials for Alaska	Claims Updates Slides
01/12/2022	Understanding Peer Support Rahne Smith Optum Peer Support Specialist	Understanding Peer Support Slides
2021
12/08/2021	Service Authorization Submission 101 – Repeat Session Vanessa Venezia Heuer, MD Optum Chief Medical Officer	Service Authorization Submission 101 - Repeat session Slides
11/24/2021	Service Authorization Submission 101 Vanessa Venezia Heuer, MD Optum Chief Medical Officer	Service Authorization Submission 101 Slides
11/10/2021	Cultural Competence: from awareness to empowerment Teisha Simmons Optum Tribal Liaison	Cultural Competence: from awareness to empowerment Slides
10/27/2021	Payment Cycles Alaska Optum Provider Portal Claim Status Summary How to adjust, correct, and void claims Reading a Provider Remittance Advice	Reprocessed Claims and Submitting Corrected Claims Slides
10/13/2021	Purpose of Optum Case Management Why Care Coordination Matters The Optum Team and Roles Community and Provider Engagement Continuum of Care Coordination Resources	Optum Case Management Services Overview Slides
9/16/2021	Billing with other insurance information Billing Medicare non covered services Third Party Liability Avoidance	Billing Claims with Third Party Liability and TPL Avoidance for Claims Slides
8/31/2021	Provider Portal: First Time Registration for One Healthcare ID Provider Express Electronic Payment and Statements with Optum Pay Claims Submission and Claims Problem Resolution Provider Training and Service Authorization Support Provider Relations Staff and Pathways for Support	Onboarding Alaska Independent Providers Slides
8/25/2021	Top Claim Denials Claims Updates Billing Procedures – Services Covered under 7 AAC 135: Where to Send the Claims Optum Pay Updates and Provider Express Services Reminders	Claims and Optum Pay Updates Slides
8/5/2021	Historical trauma impacts and healing	Multigenerational Trauma: insights from a personal story of healing Slides
7/14/2021	Claim Updates	NCCI Edits – Modifier Guidance Slides
6/23/2021	Onboarding for Mental Health Physician Clinics – Repeat Session	Introduction to Optum: Onboarding Alaska Medicaid Behavioral Health Providers Slides
6/9/2021	Claims Updates	Claims Updates Slides
5/26/2021	Onboarding for Mental Health Physician Clinics	Introduction to Optum: How to Register with Optum and Onboarding for Mental Health Physician Clinics Slides
4/28/2021	Communication Plan to Providers about Optum Services and Outreach	Optum Alaska Communication and Outreach Slides
4/14/2021	Claims Updates	Claims Updates Slides
3/10/2021	Claims Updates	Claims Updates Slides
2/24/2021	Third Party Liability Avoidance for Claims	Third Party Liability for Claims Slides
2/10/2021	Concurrent and Contraindicated Services – Repeat Session	Concurrent and Contraindicated Services Slides
1/13/2021	Optum Pay Upgrades	Optum Pay Upgrades Slides
12/16/2020	Claims Updates	Claims Processing: Billing with Service Authorizations and Autism Services Authorization Process Slides
12/9/2020	Division of Behavioral Health presentation on Peer Support Professional Certification	Peer Support Professional Certification Slides
11/25/2020	Claims Updates	Claims Payment Training Slides
11/4/2020	Service Authorization Training Series	Service Authorization Requests for 1115 Substance Use Disorders Slides
10/28/2020	Service Authorization Training Series Introduction to Online Submission of Service Authorization Request – Repeat Session	Introduction to Online Submission of Service Authorization Request Slides
10/14/2020	Tobacco Cessation Provider Education	Tobacco Cessation Provider Education Slides
10/14/2020	Reading a Remittance Advice	Reading a Remittance Advice Slides
9/9/2020	Optum Case Management Services	Case Management Services Slides
8/26/2020	Service Authorization Training Series	The Right Service to the Right Person at the Right Time: Introduction to Levels of Care Slides
8/12/2020	Claims Updates	Claims Problem Resolution Slides
7/22/2020	Cultural Competency	Cultural Competency Slides
6/24/2020	Onboarding for Community Behavioral Health Services Providers	Introduction to Optum – Onboarding Alaska Medicaid Behavioral Health Providers Slides
6/10/2020	Stress Management Strategies	Stress Management Strategies Slides
5/27/2020	Managing in a Work at Home Environment	Managing in a Work at Home Environment Slides
4/22/2020	Claims Updates	Procedural Updates Slides: Procedural Updates Recording: Procedural Updates and Practical Telehealth Strategies for Behavioral Health Providers
4/22/2020	Practical Telehealth Strategies for Behavioral Health Providers	Practical Telehealth Strategies Slides: Practical Telehealth Strategies Recording: Procedural Updates and Practical Telehealth Strategies for Behavioral Health Providers
2/28/2020	Service Authorization Training Series	Service Authorization Training for 1115 Waiver SUD Services Service Authorization Training for 1115 Waiver SUD Services (pdf)
2/12/2020	Claims Updates	Claims Problem Resolution Claims Problem Resolution (pdf)
1/30/2020	Claims Updates	Claim Modifiers for 1115 Waiver SUD Services Claim Modifiers for 1115 Waiver SUD Services (pdf)
12/20/2019	Onboarding for 1115 Waiver Substance Use Disorder Services Providers	Introduction to Optum Alaska Behavioral Health Administrative Services Organization Introduction to Optum Alaska Behavioral Health Administrative Services Organization (pdf)