Participant Questions:
PHONE: (800) 225-8764
8:00 am to 6:00 pm Alaska Time
Monday – Friday
EMAIL:
MedicaidHelpOptumAK@Optum.com
Provider Questions:
PHONE: (800) 225-8764
FAX: (844) 881-0959
EMAIL: akmedicaid@optum.com
Optum Free Emotional Support Line:
(866) 342-6892
Optum Substance Use Treatment Helpline:
(855) 780-5955
National Suicide Prevention Hotline:
(800) 273-TALK (8255)
Nondiscrimination Notice and Language Services
Optum Alaska does not exclude people or treat them unfairly because of their sex, age, race, color, national origin, or disability.
Free services are available to help you communicate with us. Such as, letters in other languages, or in other formats like large print. Or, you can ask for an interpreter. To ask for help, please call 1-800-225-8764, TTY 711.
If you think you weren’t treated fairly because of your sex, age, race, color, national origin, or disability, you can send a complaint to:
Optum Civil Rights Coordinator
11000 Optum Circle
Eden Prairie, MN 55344
Phone: 888-445-8745, TTY 711
Fax: 855-351-5495
Email: Optum_Civil_Rights@Optum.com
If you need help with your complaint, please call the toll-free number 1-800-225-8764, TTY 711. You must send the complaint within 60 days of when you found out about the issue.
You can also file a complaint with the U.S. Dept. of Health and Human services.
Online https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Civil Rights Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Phone: Toll-free 1-800-368-1019, 800-537-7697 (TDD)
Mail: U.S. Dept. of Health and Human Services. 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201
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Language Services: |
You have the right to get help and information in your language at no cost. To request an interpreter, call 1-800-225-8764.
한국어 (Korean): 귀하는 도움과 정보를 귀하의 언어로 비용 부담없이 얻을 수 있는 권리가 있습니다. 통역사를 요청하기 위해서는1-800-225-8764번으로 전화하십시오.
Việt(Vietnamese): Quý vị có quyền được giúp đỡ và cấp thông tin bằng ngôn ngữ của quý vị miễn phí. Để yêu cầu được thông dịch viên giúp đỡ, vui lòng gọi 1-800-225-8764. العربية(Arabic):،يروف مجرتم بلطل .ةفلكت يأ لمحت نود كتغلب تامولعملاو ةدعاسملا ىلع لوصحلا يف قحلا كل - 8764-225-800-1 – مقرلاب لصتا .
Deutsch (German): Sie haben das Recht, kostenlose Hilfe und Informationen in Ihrer Sprache zu erhalten. Um einen Dolmetscher anzufordern, rufen Sie die Nummer 1-800-225-8764. Tagalog(Tagalog): May karapatan kang makatanggap ng tulong at impormasyon sa iyong wika nang walang bayad. Upang humiling ng tagasalin, tumawag sa 1-800-225-8764.
русском (Russian): Вы имеете право на бесплатное получение помощи и информации на вашем языке. Чтобы подать запрос переводчика позвоните по телефону 1-800-225-8764.
français (French): Vous avez le droit d'obtenir gratuitement de l'aide et des renseignements dans votre langue. Pour demander à parler à un interprète, appelez le 1-800-225-8764..
日本語 (Japanese): ご希望の言語でサポートを受けたり、情報を入手したりすることができます。料金はかかりません。通訳をご希望の場合は、1-800-225-8764.
românește (Romanian): Aveți dreptul de a obține gratuit ajutor și informații în limba dumneavoastră. Pentru a cere un interpret, sunați la 1-800-225-8764.
فارسی (Farsi/Persian): مجرتم تساوخرد یارب .دییامن تفایرد ناگیار روط ھب ار دوخ نابز ھب تاعالطا و کمک ھک دیراد قح امش
українською мовою (Ukrainian): У Вас є право отримати безкоштовну допомогу та інформацію на Вашій рідній мові. Щоб подати запит про надання послуг перекладача, задзвоніть на 1-800-225-8764.
Kreyòl ayisyen (Haitian Creole): Ou gen dwa pou jwenn èd ak enfòmasyon nan lang natifnatal ou gratis. Pou mande yon entèprèt, rele nimewo 1-800-225-8764.
हिंदी (Hindi):आप के पास अपनी भाषा म सहायता एवं जानकार न:शुल्क प्राप्त करने का अधकार है। दुभाषए के लए 1-800-225-8764.
português (Portuguese): Vocêtem o direito de obter ajuda e informação em seu idioma e sem custos. Para solicitar um intérprete, ligue para 1-800-225-8764.
Ikirundi (Bantu-Kirundi): Urafise uburenganzira bwo kuronka ubufasha n’amakuru mu rurimi gwawe ku buntu. Kugira usabe umusobanuzi, hamagara 1-800-225-8764.
नेपाली (Nepali): तपाईंसँग सहयोग प्रा गन र आफ् नो भाषामा िनशुल्क जानकारी प्रा गन अिधकार हन्छ। अनुवादक प्रा गरीपाऊँ भनी अनुरोध गनर् 1-800-225-8764.
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